It is imperative you see your regular GP for a specialist referral. It is difficult for doctors to write referrals without seeing the patient and identifying the exact nature of the referral. It is illegal for doctors to backdate referrals so please ensure you get your referral organised before your appointment with your specialist.

Best medical care suggests that you make an appointment to discuss your medication before being issued with a repeat prescription. Other than in special circumstances, our doctors will not issue a prescription without a consultation if you have not been seen in the last 3 months. Prescriptions issued without a consultation will attract a fee of $15, to be paid on collection of script. In keeping with medicolegal guidelines, doctors will only generally provide one month supply of any medication

Your doctor will advise when they expect results to arrive at the practice. If you do not hear from us via telephone call or SMS please discuss with your doctor when you next attend. For any urgent results – you will be notified via telephone call from one of our nurses.

Our practice is committed to prevention. Your doctor or our friendly receptionist will seek your permission to be included on our reminder system. We may issue you with a reminder offering you preventative health services appropriate to your care. This ensures you never need to worry if you are due for your SMS or letters are issued to ensure we are working together to ensure your continued health.